At SMERA we are committed to serve our clients, lenders and investors who depend on our ratings / gradings and opinion. SMERA adheres to the laid down practices and policies in its day to day operations. In case you wish to raise any concern or share any grievances you can write to us at [email protected].
Anonymous complaints / grievances: SMERA takes note of complaints / grievances sent anonymously. However, SMERA will seek identity details from the sender of anonymous complaint/grievance. This is to establish the intent and locus standi of the sender and also to eliminate complaints that are frivolous in nature and those with mala-fide intent. SMERA will engage in correspondence with the sender of anonymous complaint/ grievance only once the sender discloses, in confidence, his/ her identity.