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Code of Conduct Assessment GRADING

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Code of Conduct Assessment Grading

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The Code of Conduct Assessment (COCA) of an MFI evaluates its adherence to various parameters laid down by industry associations of MFIs such as Sa-Dhan and MFIN with reference to the Reserve Bank of India’s Fair Practices Code. Adherence to the Code of Conduct is a prerequisite to MFIs in India for lending.

Assessment on Code of Conduct has been done on the indicators pertaining to:

Feedback
and
Grivenance
Redressal
Data Sharing
Governance
Sensitive
Indicators
Client
Protection
Client
Education
Complience Status
of MFI vis - a - vis
the latest RBI
Guidelines
Recruitment
Integrity and
Ethical
behavior
Transparency

Integrity and ethical behaviour and sensitive indicators have been categorised as higher order indicators.

COCA GRADING SCALE

Grading Scale

Definitions

C1

Excellent performance of MFIs on Code of Conduct dimension

C2

Good performance of MFIs on Code of Conduct dimensions

C3

Average performance of MFIs on Code of Conduct dimensions

C4

Weak performance of MFIs on Code of Conduct dimensions

C5

Poor performance of MFIs on Code of Conduct dimensions

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